1. In-Shop Alterations

• Consultation is free. You're charged only for completed work.

• Cancellation: No fee if you cancel before the scheduled fitting.

• Refunds: Full or partial refunds are issued if alterations are undone due to workmanship issues—subject to inspection and mutual agreement.

2. On-Demand Alterations ($150 Booking Fee)

• Booking fee is non-refundable, as it reserves fitter time and travel.

• Rescheduling or Cancellations:

  • Reschedule ≥24 hours in advance — you may reapply the fee to a new appointment.

  • If canceled <24 hours before, the fee is forfeited.

• Service-related refunds: If you’re dissatisfied with the work (e.g., fit issues, missed deadlines), contact us within 3 days. We'll arrange adjustments or offer partial/full refund depending on the case.

3. General Terms

• Rush orders with guaranteed 24–48 hr turnaround: no additional cancellation or refund terms unless delays are provider-side.

• No refunds for “custom tailoring” once work has begun, unless issues are directly attributable to us.

• All refunds processed to the original payment method within 14 days after approval.